Team Coordinator

 

KEY RESPONSIBILITIES:

  • Deal with clients telephonically. Involving Client feedback on in-progress and completed jobs, ensuring that all has been done to the satisfaction of the client.
  • Log and allocate jobs to Technical team through Support Central Program [training will be given].
  • Develop and improve the systems and methods for remote pro-active client support.
  • Adopt the responsibility for client account development and on – going relationship building.
  • Control purchase orders for all purchases and complete invoices and delivery notes

 DAILY DUTIES:

  • Manage and approve Support Central jobs for Technical team by sanitizing entries, checking time sheets against logged jobs, scanning & attaching all documentation and delegating new jobs
  • Follow up on open jobs, ensure that they have been allocated to an appropriate technician, balancing outstanding jobs between available technical resources considering skill levels and current commitments of the technical team members
  • Purchase order spreadsheet to be maintained, managed and kept up to date.  Track stock deliveries and updating the purchase order sheet.
  • Stock management to be maintained, checked for distribution and stock levels
  • Maintain the systems and methods for office management and client support
  • Manage the company internal purchases, such as stationery, groceries and others as required
  • Manage all repairs, deliveries and collections.
  • Invoicing of any stock items used for and noted in the completion of jobs
  • Manage fixed price proposals and invoice on reaching a project payment milestone or on job completion 

 ADHOC DUTIES: 

  • Research supplier pricing or information as by Clients or Management as required
  • Assist with the completion of product literature
  • Become familiar with the IT industry’s products and services
  • Assist with new ventures, documentation and/or marketing drives for various projects
  • Present and participate in formal and informal internal training sessions
  • Promote and feed back to Marketing, all leads and public relations opportunities
  • Continually improve on your existing technical and people skills by informal and formal self study
  • Assist in pricing comparisons and product research from multiple vendors
  • Sourcing IT hardware, software and items for Support Central jobs and Projects
  • Assisting with filling in purchase requisitions, keeping requisition spreadsheet and file up to date
  • Provide training remotely and at client’s sites on Support Central on an ad-hoc basis for Pulse and when new clients are signed up with TSI and must start using Support Central.

 Mail your impressive, dynamic CV to us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you want to join our fun brilliant team.

Head Office Address

48 Elnita ave, Northwold, Randburg, South Africa

Phone Number

+27 11 792-1094
+27 11 793-6523

Email Address

General info: info@tsi.co.za
Support: support@tsi.co.za
Sales info: sales@tsi.co.za
Accounts: accounts@tsi.co.za
Webmaster: webmaster@tsi.co.za
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